Handling of personal information

Lonseal Corporation (hereinafter referred to as “we/our/us”) shall handle personal information as follows recognizing that it is very important.

1. Acquisition of personal information

When acquiring personal information, we specify the purpose and acquire only the necessary personal information by a legal and fair method.

*Personal information means information with which specific individuals can be identifies (including information which can be checked easily against other information to identify specific individuals).Specifically the full name, address, birth date, phone number, e-mail address, etc. correspond to personal information.

2. Usage of personal information

We shall use acquired personal information only within the range necessary for the following purposes:

  • To provide products and services requested by customers such as sales, repair, and inspection of our products, after-sales services, and delivery of catalogs (including accumulation of purchase histories, repair histories to grasp such requests)
  • To respond to inquiries, requests, and such from customers (including accumulation of inquiry histories to improve services)
  • To use the information as a reference material to reflect requests from customers in planning, development, advertisements, and sales and service activities of our products (for example, questionnaires at the time of purchase, customer satisfaction research, inquiry histories )
  • To provide our product information, company information, services, or information related to these (for example, catalogs, new product information, e-mail magazines)
  • To send messages, notification of selection, and prizes among others in campaigns and such.
  • To carry out confirmation of attendees, follow-up communication, and the like, in the event of exhibitions and sessions among others.
  • To maintain and construct smooth business relationships with clients
  • To use provided information as a material to consider whether to accept or decline applications and inquiries for adoption
  • To fulfill obligations based on laws and regulations with shareholders, such as delivery of the necessary documents including shareholders’ meeting invitation notifications
  • To use for purposes permitted by the Personal Information Protection Law and other laws and regulations

Also we may process acquired personal information to make an individual unidentifiable, and use it as statistical data.

3. Disclosure to third parties

Personal information provided by customers shall not be disclosed to any third parties excluding cases corresponding any of the following conditions.

  1. Disclosure to third parties
    Acquired personal information shall not be disclosed to any third parties excluding the following cases.
    1) Disclosure is agreed in advance
    2) Disclosure is permitted by the Personal Information Protection Law and other laws and regulations
  2. Subcontractors
    We may disclose and provide acquired personal information to our subcontractors within the range necessary to achieve the purpose. Specifically, the cases include outsourcing delivery for customers to a delivery company and hiring a information processing company to handle campaigns as an organizer. In such cases, we conclude a non-disclosure agreement and such with the subcontractor and strictly supervise it for appropriate management of customers’ personal information.
  3. About joint usage
    We may jointly use acquired personal information with Lontechno, Lonseal, Inc. and Lonproof Waterproofing Co-op only within the range of the purposes described in “2. Usage of personal information” to provide general services in our group. The items to be used jointly shall be “full name, contact information (address, phone number, e-mail address, etc.), product purchase history, repair history, inquiry contents, request contents, and request contents.” For the other items, we will notify the corresponding person separately when jointly use any of them. Lonseal Corporation shall be responsible for management of personal information to use jointly. The Lonseal Group strictly manages the security of personal information under the common personal information protection policy.

4. Appropriate management of personal information

For acquired personal information, we take necessary and appropriate security countermeasures based on the personal information protection policy, our rules on information management, and such for prevention of leakage, loss, and damages and for other security management. Also we manage our board members, employees, and other persons concerned to appropriately handle personal information.

5. Inquiries

In principle, the inquiry contact for personal information shall be the department to which you provided your personal information. If you want to confirm the usage purposes of your personal information or have any opinions, complaints, and such for handling of personal information, please contact the corresponding department.
If the contact is unknown, please send an e-mail to the following address (privacy@lonseal.co.jp).

6. Revision

We shall comply with the Japanese laws and regulations related to personal information protection and other norms and at the same time improve the personal information protection system continuously by revising the above-mentioned contents as needed.

Personal information protection policy in the Lonseal Group

The Lonseal Group protects personal information as follows recognizing that appropriate handling of personal information is one of the important social responsibilities.
  1. Compliance with lows and regulations: The Lonseal Group shall comply with the laws and regulations related to personal information protection and such. Also we will arrange the internal control system to protect personal information and will continuously revise and improve it including this standard.
  2. Acquisition and usage of personal information: The Lonseal Group shall specify the usage purposes of personal information and acquire it by a legal and fair method, and shall not use it for any other purposes than specified.
  3. Disclosure of personal information to third parties: The Lonseal Group shall not disclose personal information to any third parties excluding cases that disclosure is approved in advance or the information is disclosed through the procedure based on the laws and regulations and such.
  4. Appropriate management of personal information: The Lonseal Group shall take necessary and appropriate security management measures based on this standard, rules on information management, etc. and make continuous improvements.